Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi . the gas pipe is has air in it . keep resetting till all the air is purged and it will fire
Thanks; I have reset it 6 times now and each time the ignition flame symbol flashes slowly, then fast as the boiler tries to fire. This cycle is repeated about 5 times and then I get an Error Code 04. Is this what you expected, and should I just keep resetting?
Yes please. Normally a gas engineer would crack the gas valve but which is quicker, but because it is going through gas valve at low rate it can take a while , thanks
OK; typically, how long should it take? I've been resetting for about an hour now - is that what you had in mind?!
Hi . can you give me a minute , back in two minutes , thanks
Hi . your error codes are no gas and failed ignition. WS it going to this fault before the gas ran out?
No, I don't think so; we had hot water the morning the gas was refilled so if the boiler was without gas, then it was only for a short time. That said, I think that the problem was caused either by us running out of gas or some problem created when the gas was resupplied. The gas is supplied into a ground tank and is now showing 85% full; there appears to be only one stopcock which is set at right angles to the inlet valve. Does that help?
Do you have a long gas run?
About 10 metres.
Ok . the gas valve should be in line with the pipe
10 metres is a lot of air to purge as well , but your gas valve may be off
Could you take a photo of your gas valve? Please
Thanks; the valve was a red herring; the stop cock was just to enable the gas inlet to be isolated so that a delivery pipe could be fitted. I can see no evidence of any restriction to gas flow from the tank. As you say, 10 metres is a lot of air so if you still think this is the most likely reason, we'll keep on resetting.
Ok . it may take a while , but eventually it will light. All the best
Hi . do you have a LPG oven/hob . have you cleared that through?
Hi . did you get it working?