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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Hi I have a Zanussi TC781W. *********** The drum seems stiffer

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Hi I have a Zanussi TC781W. ***********
The drum seems stiffer than normal to rotate by hand.
I sounds noisy or rough when rotated by hand as if something is jammed in it somewhere, perhaps a button or could it be the bearing is worn ?
I have felt around the seals but cant locate anything unusual.
Hi I am sorry to hear that, I am Tech Michael
I will be assisting you today.
Please be patient as these are technical issues and may take a bit of conversation to get the issue narrowed down and solved.
How old is your dryer? Also does the until stop or will it continue to run noisy?
Thank you
Tech Michael
Customer: replied 3 years ago.

its probably 10 yrs old not sure to be honest..

It runs noisy all the time now.. dries the clothes but does not sound right

Thanks John, don't run it any longer like that as it can cause the motor to fail or worse a fire.
What you need to fix this model, is complete tune up kit. you need, the belt, tensioner, and the rubber guide wheels.
This is pretty easy to do and straight forward if you are handy and have some basic hand tools.This will make the until run lie a charm;-).
Even if you will call an appliance tech in to make the repair, it will cost you far less if you already have the parts.
The problem is likely going to be just one of the rubber guide wheels. But once you having the unit serviced you may as well replace all of that at one time because you may have other issues and more trouble.
The parts are not very expensive either. I will assist you with this repair if you would like, no additional cost;-)
The best place to get these parts is: Espares:
0844 9777 888
After sales
0333 4007 888
Monday to Friday 8am to 6pm, Saturday 9am to 4pm, or 10am to 4pm on Bank Holidays
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Outside the UK? Call us on: +44 (0) 20 7717 5046.
Please rate my service to you, kindly before closing this page you will still have access to me and you can contact me anytime
simply by replying to this message at no additional cost;-)
Thank you John and have a great day!
Tech Michael
Customer: replied 3 years ago.

I did not see any guide wheels.. should these be visible when the back cover is off

Hi John, when the back usually you will see them when the front is off.
Also thats what you need to remove to make these repairs;-)
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