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Ask George-Allsorts Your Own Question
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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Hello I've had this Beko AS920 around 2 years and the fridge

Customer Question

I've had this Beko AS920 around 2 years and the fridge works fine but the freezer has slowly started to defrost from the top of the freezer in the last 2 days.
Normal settings freezer = - 18.c fridge = 4.c
Freezer alarm works when door open for a period of time
As does the fridge
Regards Enzy
Submitted: 3 years ago.
Category: Appliance
Expert:  George-Allsorts replied 3 years ago.
George-Allsorts :

Hello Enzy, my name is***** you need to ask for more info, please do. Kindly be patient whilst awaiting responses, I'm only here part-time.

Firstly, you need to find somewhere to store the contents of the freezer.
with all content of the freezer removed, unplug the power supply to your appliance and allow it to defrost... Defrost can be done naturally over a 24hr period with the door open and the appliance disconnected from the power supply, or forced, by use of a hair dryer or other warm air impliment, being careful not to distort or damage any of the plastic parts in the process.

TIP** Turning-up the heat in the room will speed-up the process.
TIP** Place some towels on the floor of the compartment you are defrosting to soak-up any water created during the defrost procedure

Once this is completed you can then restart the appliance.

Then come back to me