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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Hi, i have a hotpoint fridge freezer about 2/3years old and

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Hi, i have a hotpoint fridge freezer about 2/3years old and the freezer part has gone mental with ice everywhere. What would you suggest i do to prevent this and or clear it? Many thanks
Hi I am sorry to hear that,
May I have the full model #?
Also is there heavy frost or ice on the rear wall inside the freezer as well? Or just in the fridge?
Customer: replied 3 years ago.
Future hotpoint fridge freezer.
Fridge has light frost on back wall but freezer solid with ice
Thanks Shani,
This is a defrost problem.
The first thing to do is defrost the unit for 24 hours with the doors open and clean up any standing water well.
You will need a coupe of parts to fix this, the sound you are hearing in the freezer is the ice on the coils hitting the fan back there. Its best not to run it that way or you can damage or destroy the fan as well.
The parts you need are pretty easy to replace with just a few basic hand tools and no soldering is required.
What you need is the Bi-Metal sensor, and the defrost heater.
I will help you make this repair.
The best place to get these 2 parts is Espares: 0844 9777 888.
They are reliable and ship the same day in most cases;-)
I will stick with you until this is fixed, please dont forget to rate my service to you before you close this page. I will be available to you at no additional cost , you can then get in touch with me anytime by simply replying to this message.
Thank you Shani and have a great day !
Tech Michael
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