How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask George-Allsorts Your Own Question
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
Type Your Appliance Question Here...
George-Allsorts is online now

I have a znussi freezer ZFT 710FW. It ices up behind the

Customer Question

I have a znussi freezer ZFT 710FW. It ices up behind the panel inside the freezer so much so that it pushes out the panel anf then the drawer will not fit properley and the door not seal. I have turned off freezer, the ice is melting and dripping into the drip tray on the compressor. It is full and I need to remove it to empty it but cannot see a way to detach it. Do you know how I can do this? I have managed to empty most of water by soaking a cloth and wringing it out but the narrow overfill channel is full and difficult to empty. Apart from knowing how to detach the overflow tray, can you tell me why this happens, as it has happened before?

Submitted: 3 years ago.
Category: Appliance
Expert:  George-Allsorts replied 3 years ago.
George-Allsorts :

Hello, my name is***** be patient whilst awaiting responses, I'm not constantly available.

It sounds like you have a defrost problem ...

Firstly, you need to find somewhere to store the contents of the freezer.
with all content of the freezer removed, unplug the power supply to your appliance and allow it to defrost... Defrost can be done naturally over a 24hr period with the door open and the appliance disconnected from the power supply, or forced, by use of a hair dryer or other warm air implement, being careful not to distort or damage any of the plastic parts in the process.

TIP** Turning-up the heat in the room will speed-up the process.
TIP** Place some towels on the floor of the compartment you are defrosting to soak-up any water created during the defrost procedure

Once this is completed you can then restart the appliance.

At this point, return to me and tell me if the fan at the back of the freezer is working..