Hi, Recently spotted an induction hob
described as "Graded" due to small cosmetic defects but fully tested and functional. Agreed a price on the phone where it was also described as tested to be serviceable which I made a point of confirming before driving a 260 mile round trip to collect it. They insisted it was fully tested before my partner and I paid them in good faith and drove off with it.
Got home read instructions, connected it and it had a logic fault which prevented half of the hob working at all!
Company have now collected it today but I am now out of pocket now for 2 reasons.
1. It had £225 off list price and they won't replace it at all with new or used aven if I paid extra for a new one!
2. We had to spend a night in a B&B at £91 and eat out £50 due to roadworks and infrastructure failure getting to their premises in Cheshire from Banbury and back. I have the receipts
They are only offering to refund the money spent ie £600 so I have lost the £225 saving and have had to pay £141 extra for nothing as their hob was not as described on the web or over the phone.
The whole sad experience has wasted a couple of days of my precious time in total and cost me £225 + £141=£366 in addition to my time and my partner's time.
Is there any way I can be compensated for their misrepresentation? Assuminng this is a trading standards issue?