Appliance Repair Questions? Ask a Technician for Answers ASAP
Door handle is not floppy. Programme was completed - water appears to have drained.
It sounds like the lock has broken.Disconnect from the mainsRemove the lid and lean the machine back at 45 degreesLook inside towards the door lockYou’ll see the latch sticking through the lockSlide this across and the door will openIf the handle is broken, take photographs before you dismantle it to replace it, they are notoriously difficult to re assemble without a picture
You can then retry the machine. If it wont start at all, you will need to replace the lock itself
Can I ask you to take a moment and rate my responses so far? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.This will not close your question and you can still come back to me if you need more helpThanksRob