Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi, welcome to Just answer
Please tell me its complete model number and the age of this appliance
Washing machine : Miele Prestige + 6
Bought April 2008 so nearly seven years old
OK, can you check the E nr located on the door
NR 41/86354053 MNR 07223330 Can't see an 'E' number
OK, the E nr is usually located inside the door
the problem is either with the drain pump that is not clean or the with the pressure switch of the appliance
with the washer unplugged...you will have to check the drain pump and hose located at the bottom of the washer and make sure everything is clean there
after this locate the pressure switch at the top of the unit and clean the thin hose attached to it
once this is done the problem should be solved
please let me know how it goes
Not long since I used a sachet of e-spares lime-scale and detergent remover.
Have cleaned out the pump.
Not sure where 'top of the unit' is specifying. Does this mean top of the washing machine or top of the pump.
Yes top of the washer
I can see about 3 different pipes; back left; front right (black 10mm soft rubber); left (rhs of the large plastic moulding)
Is there any way I can send you a picture?
Yes you can attach the image here
Sorry ! I hadn't pressed the enter key after choosing the image to upload
I cant see the pressure switch here...
it is usually located on the right or left hand side after you remove the control
The 10mm soft black pipe goes into the control unit on the extreme right It seems the most likely (to me !)
shall I send a close up from a different angle?
are you able to remove the control
something like this
it is the pressure switch
just remove that thin hose and blow hard ... also tap on the pressure switch with back of screw driver
I have never done it before but the only pipe that goes into the control panel is photographed next
I pulled it off and can both blow and suck I have replaced it
I will send some more pictures (I can't see anything looking like the pressure swicth image you sent
OK, just try a wash cycle now
as you have cleaned everything
lets see how it goes
OK I will have lunch while it is washing
Alright let me know how it goes
Washed a couple of small towels and tea-towels on Cottons 40; Machine stopped with washing extremely wet and rather soapy; at this point we would run a rinse / spin program. My wife concludes that it is worse than usual; which suggests to me that we are in the right ball-park. Do you know how hard it should be to blow into the little black pipe?
you can use a hair dryer to blow in the pipe
Result of drain/spin is that every thing was as dry one would expect so now trying rinse/starch to remove excess soap
not sure what you mean by use a hair drier. The pipe I blew in was too long and narrow for that to work. Do you think I may have blown the wrong pipe?
Well I still do not have its correct model number so if that has not solved the problem and you have cleaned the drain pump & hose completely then it seems the drain pump has to be replaced
everything else seems to be working fine
Rinse / starch left the load extremely wet. Now looking through manual to see for certain whether spin should have been included
will also run drain/spin to see whether that works. I must admit my scepticism about why the drain pump works intermitantly...
Manual confirms my wife's memory that rinse starch should include a spin.
If the machine is aborting its cycle because water hasn't drained in allotted time, is there an error code or similar to be found ? I still cannot find any E number.
The machine is not draining basically on any of its cycle
The most common cause is the drain pump that is bad
Do you know whether changing the pump is a big job and roughly how much the pumps cost?
a new pump will cost around £45
looking at your DIY skills I think you can replace the pump yourself :)
I am glad you have so much faith in me! Do you have any idea where I could find the recipe for such a change? You tube? Miele web site?
This video will give you an idea on how to replace it however, it is different for some of the Miele models
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I Have looked at video its seems a straight forward job. But Miele Prestige Plus 6 pump is on the other side of the machine.
Does one still approach through back after turning on its side? I would (with no experience) have expected to take side-panel off...
I am afraid without the model number I cannot tell you how to open it ... sorry
but yes changing the drain pump is not a difficult job