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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Freezer upright-model A81000TNX0 One shelf (Second one up)

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Freezer upright-model A81000TNX0
One shelf (Second one up) would not go back in properly. Discover back plate had broken away from the screw point causing obstruction. This appears to have happened because of build up of ice behind the back plate. There was also a thin layer of ice over the front of the back plate. This was easily removed (with unit switched off) but ice at back appears to be quite thick. Can the back plate be safely removed to free the ice?
Hi I am Tech Michael, I am sorry to hear that.
Please be patient as these are technical issues and I want to guide you the best way possible to save you money and time;-)
Please remember these are technical issues and may require some back and forth conversation to sort this out.
How old is your freezer?
Also is there heavy ice forming on the rear wall inside the freezer?
This matters because it may be the problem.Please don't force any part covered in ice as it may break.
Thank you
Tech Michael
Customer: replied 3 years ago.

Thanks for your response.

The freezer is about three years old and was purchased as a non frost item.

I would say say that the ice formation on the back of the freezer is more of a thin film rather than heavy, however, with the freezer switched off it took some time to remove it with the application of warm cloths.

The major problem was what appeared to be a thicker icing behind the back plate. It was this that drew attention to the fault since one drawer would not return to position because of the pressure against the edge of the back piece. This stopped the door from closing.Leaving that shelf out allowed the door to close.

However, after having the unit defrosting for near 24 hours,when a good deal of water was produced, the shelf now fits into position and the door closes.

Have just switched the unit back on today, intending to ke p a close watch on what happens. There has to be some reason why the ice collection occurred in the first place.

I will keep you informed if there are any further developments.


Jim Redhead

Hi Jim, yes thats what I was getting to lol.
There are defrost components back there. You can run the unit for 1 week and see if the ice forms again, if not then all is good because there are other reasons this may have happened.
But if the ice returns(the heavy ice) then you will need to replace a couple of components, they are easy to do and I will help if you need me.
You would replace the defrost heater below the cooling coils and the sensor called the Bi Metal its a round sensor about an inch in diameter and is clipped to the cooling coils.
The best place for you to get these parts is this site:
It is best to call them for this as they dont list everything on the site.
Electrolux Parts
Preston Road
Aycliffe Industrial Park
Newton Aycliffe
County Durham
Call us: 01325 302464
Mon - Thur: 8.30am - 5.00pm
Fri: 8.30am - 4.30pm
I will stick with you until this is fixed, please don’t forget to rate my service to you before you close this page. I will be available to you at no additional cost , you can then get in touch with me anytime by simply replying to this message.
Thank you and have a great day Jim.
Tech Michael
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