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Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
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My softener has stopped going into the washing during operation.

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My softener has stopped going into the washing during operation. The drawer has been cleaned very well. What can we do about it ???? Washing machine is EXXCEL1200 Express!
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.

What is left in the drawer at the end of the cycle, is it watered down or as you put it in there?

Customer: replied 3 years ago.

watered down sometimes, however gone today for a change!!

Hi David

Isnt it always the way !!

Its one of two things so try both.

Remove the soapbox drawer, look up into the roof of the box. Above the conditioner compartment is a series of holes. Using a needle clean out all of these holes. Use an old toothbrush to clean the roof if its dirty.

The liquid stays in the drawer until the right time in the cycle. Then , water comes through these holes and fills the compartment. It overflows through the syphon tube, in the drawer, and empties. There are two types of syphon fitted. The first is a tube at the back of the conditioner compartment. Remove it and thoroughly clean this and the drawer. Refit the tube and make sure it is firmly pushed down. The other type of syphon is a lid that fits on the conditioner compartment. If you have this type, lift off the lid and you will see the syphon tube. Make sure this and the lid are thoroughly clean. It must all be scrupulously clean, otherwise it will not work. Refit lid and make sure its snapped down. refit drawer. Job done.

If you need more help, please just ask
In the meantime,

Can I ask you to take a moment and rate my responses so far? Please use the smiley faces / stars, which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
This will not close your question and you can still come back to me if you need more help

Customer: replied 3 years ago.

poking out the holes is the only thing not tried, thank you , will give it a go before the next wash Thanks, ***** ***** David

Hi David
Thatll be the problem

Please dont forget to rate as this is the only way I get credit for spending my time helping you wiith this

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