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Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1483
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
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I have a hotpoint fridge freezer just

Customer Question

hi I have a hotpoint fridge freezer just over 13mths old and the fridge is not working the light is on and freezer working details are exfm171s /34756050299 s/n ********* food wasted can you help thanks Susanna XXX

Submitted: 3 years ago.
Category: Appliance
Expert:  Dales-Electronic replied 3 years ago.
Dales-Electronic :

Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries

Dales-Electronic :

OK just looking up the specs for you be right back. ~ Ian

Dales-Electronic :

OK need to ask you a few questions, can you hear the motor running at all and is the panel behind the freezer trays frozen up?

JACUSTOMER-0amqny8x- :

hi sorry seem to have lost contact yes the panel behind the top freezer box is frozen up

JACUSTOMER-0amqny8x- :

no cant hear motor running