How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Your Own Question
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
Type Your Appliance Question Here...
Michael is online now

My daughter over filled the soap tray on my HWB 814 DN. It

This answer was rated:

My daughter over filled the soap tray on my HWB 814 DN. It flooded the floor. I cleaned the soap tray and piping in to the machine. It still wouldnt work. I opende the filter at the bottom front of the nmachine and flooded the floor again. Every icon on the machine display is lit up and even when i turn it off it will not clear. i8s there anything i can do?
Michael :

hi I am Tech Michael

Michael :

How old is your washer?

Michael :

I havent sen a reply for m you so I will switch us to Q & A it seems to work better;-)

Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Hi Jerry,
How old is your washer?
Also did the suds get all the way up to the controls?
Customer: replied 2 years ago.

its about 9 months old. No suds, just a fully lit display as described earlier due to the amount of soap powder

Hi Thanks Jerry,
this is most likely caused by suds getting into areas and sensors that should never see this condition. It is something that will require special cleaning and hopefully not into the electronics on the min board as is possible when this happens.
But, since your washer is less than a year old, simply contact Hoover warranty for this and all you need to tell them is the condition you have now not what caused this and they will repair this for you at no cost.
Also if you haven't tried this reset, first do that, unplug the washer for 30 full minutes then plug it back in, let me know if that resets the board.
I will stick with you until the unit is fixed properly.
But please rate my service thus far to you before closing this page.
It won't cost you anything to further to rate and I will be with you at no additional cost;-)
Thank you Jerry and have a great weekend!
Tech Michael
Michael and other Appliance Specialists are ready to help you