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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I have a hotpoint AQ9D69U and the programme select dial isn't

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I have a hotpoint AQ9D69U and the programme select dial isn't working any suggestions?
Michael :

Hi and thank you for choosing Just Answer.

I am Tech Michael and I will be assisting you today.

Please be patient as these are technical questions that may require a bit of conversation to solve.

Thank you

Tech Michael

Customer: Hi Michael
Michael :

I will be right with you

Michael :

how are you

Customer: Good thanks
Michael :

when you move the dial does it feel very free or is there any resistance?

Customer: Very free no resistance
Michael :

Ok thanks,

Michael :

what this means is the switch has failed, how old is your washer?

Customer: Oh probably 5 or 6 years old
Michael :

thank you

Michael :

unfortunately you will need to replace the main control board on this because they don't sell just the switch;-(

Customer: Ah ok
Customer: any idea where we can order one from
Michael :

you could make the replacement if you are a bit handy and have a few basic hand tools

Michael :

I will help you

Michael :

no soldering

Michael :

just plugs with wires

Customer: Thank you.
Customer: Ok I should be able to do that
Michael :

the best place to get that board is :

Michael :

its best to call them for this part;-)

Michael :

Tel:(+44) 01489 782492

Michael :

I will stick with you until the unit is fixed properly.

But please rate my service thus far to you before closing this page.

It won't cost you anything to further to rate and I will be with you at no additional cost;-)

Thank you

Tech Michael

Customer: Fantastic thank you
Michael :

your very welcome!

Customer: Will rate your service now. Thank you for your help
Michael :


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