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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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ESAM04.320 coffee machine Depositing wet and dry grounds inside

Customer Question

ESAM04.320 coffee machine
Depositing wet and dry grounds inside machine and not in tray. Cannot extract infuser to clean as right release button does not seem to work. The infuser and its attached components is leaning to the left. Should this be so ?
Any ideas !!!!!!
Barry West
01924 468110
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi Barry, I am sorry to hear that.
This model gets a lot of complaints about this especially with the difuser getting stuck.
Please watch this video:
Let me know if that helps.
We can discuss the other issues if you have any after this.
I will stick with you.
If you need me further you can reach me after rating at no additional cost until this problem is solved.
please be sure to give my answer a top-three rating.
It won't cost you anything to further to rate and I will be with you at no additional cost but you can always get in touch with me if you need further help;-)
Thank you and please rate kindly at this time, have a great day and you can reply to me anytime even after rating no additional cost.
Tech Michael