How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask George-Allsorts Your Own Question
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
Type Your Appliance Question Here...
George-Allsorts is online now

I'm getting occasional noise from washing machine during spin

This answer was rated:

I'm getting occasional noise from washing machine during spin cycle and drain. I've stripped and cleaned out the pump. Now taken the front of to check the drum. There doesn't appear to be any play in the drum so think the bearing is possibly ok. However have notice that the drum isn't sitting concentrically in the outer casing. Does this indicate a problem?
Hello, my name is George..

Whilst you have the front off, also remove the belt, then spin the drum by hand...

Let me know if you have the hame niose

Kindly be patient whilst awaiting any responses from me as I'm not constantly available.
Customer: replied 2 years ago.
Hello George
I've done that and there's no noise. The noise only appears to be there when the door seal is in place and there appears to be evidence of where the drum has rubbed the seal.
The drum spins freely and noiselessly when the belt is off
Can you do the same with the shaft of the motor
Customer: replied 2 years ago.
Yes no problem with the motor.
Ok John,

1. have a look at the suspension for the appliance to see if there is any wear there
2. have a look at the brushes for the motor if it is using a brushed motor, to see if there is sufficient carbon for the motor to operate correctly
Customer: replied 2 years ago.
Thanks George I've checked out and can't see any problem. The issue appears to be around the drum not sitting central in the outer casing. This then seems to be causing contact with the door seal and making the noise. This is more apparent whe you spin the drum slowly by hand
Ok John,

I need you tocheck for movement in the drum itself, but not just at one point.. all the way around it. As you rotate the drum, press upward on the outer lip, watch to see if there is more movement than anywhere else in the drum...

What you are looking for is to see if one of the drum support legs has fractured or broken
Customer: replied 2 years ago.
Hi George I can't detect any movement. Do you think it's worth taking the drum assembly apart? I no from past experience that's a pig of a job but would give it a try if you think it may be worthwhile?
How bad is the alignment John?
Customer: replied 2 years ago.
5mm gap at the narrowest and 22mm at the widest
Do you think anything like a sock has gone missing from your laundry; got between the inner and outer drum, and bent the drum... Unlikely to do that much damage... However, that amount of differntial is an indication of one of two things...

1. Damaged bearings
2. Broken Drum Support

Most likely the broken drum support...

Either way you would need to remove the drum to investigate further.
Customer: replied 2 years ago.
Thanks George I'll give it a go. Many thanks for your help
You are very welcome...

Please remember to rate the assistance as highly as possible.
George-Allsorts and other Appliance Specialists are ready to help you