How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rob Your Own Question
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
Type Your Appliance Question Here...
Rob is online now

I have just bought a second hand creative vision embroidery

Customer Question

I have just bought a second hand creative vision embroidery sewing machine ,when sewing if I turn the speed up 1 from the minimum the thread breaks
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi and thank you for choosing Just Answer.
I am Tech Michael and I will be assisting you today.
Please be patient as these are technical questions that may require a bit of conversation to solve. Also remember to be detailed in your description of the problem. That will help me make a diagnosis quickly for you.
How tight does the tension feel when pulling the tread by hand?
Also may I have the full model # ***** your machine?
And approximately how old the unit is?
Thank you
Tech Michael
Customer: replied 2 years ago.

Hi the thread is not tight on the tension,it is the creative vison 5. where will I find the model# ***** is 4to 5 years old

Expert:  Michael replied 2 years ago.
Hi Lydia,
check on the back and bottom of the machine for the model # ***** possibly in the user manual;-)
I will need that to check a few other things about this machine.