How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dales-Electronic Your Own Question
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1466
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
Type Your Appliance Question Here...
Dales-Electronic is online now

One of the burners on my de deitrich induction hob is failing

Customer Question

one of the burners on my de deitrich induction hob is failing to stay on with a large pan.It seems to be happy with a small heavy pan. but with the frying pan it has started to switch itself has always been ok before.It is a two burner hop and the smaller burner is absolutely fine. Any ideas please? It flashes as it would if the pan was the wrong type (which it isn't)
Submitted: 2 years ago.
Category: Appliance
Expert:  Dales-Electronic replied 2 years ago.
Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries ~ could you give me the full model number please
Customer: replied 2 years ago.

I do not know where to find the model number though it does have 9174K in very small print on the plate

Expert:  Dales-Electronic replied 2 years ago.
The model number is ***** a plate/sticker under the hob unit ~ as you will be aware DeDeitrich has ceased trading so this information is critical to getting you the correct information ~ Ian
Customer: replied 2 years ago.

It isn't possible for me to see underneath as it is sealed in. I wouldn't be able to lift it out. I think I had better cancel this query and bring someone local in to look at it.

Expert:  Dales-Electronic replied 2 years ago.