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George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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I have a hotpoint shs33xs. 2 weeks old. The instruction manual

Customer Question

I have a hotpoint shs33xs. 2 weeks old. The instruction manual says " while cooking with the variable grill set too max" I thought this was strange but started to do basic roast chicken. Within 15 minutes the skin was burnt to crisp not surprisingly.ive tung hotpoint and they've said the manual is a "generic " one to go with all of their cookers?!?! They told me to experiment with the oven until I found s setting I was happy with! Basically I'm not happy with it at all . Tonight tried chicken again and set grill to what I thought was off position, chicken on 170.same outcome.any ideas please??
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
Hello Carol, my name is George..

Turn the left hand dial clockwise to the desired temperature for cooking the food that you wish to cook, the fan and oven light will come on to assist in the defrosting of frozen food. The temperature that you have chosen will be reached and automatically controlled by the oven thermostat (from 60°C to MAX)

If you still have problems let me know

Please rate the assistance before closing the page & kindly be patient whilst awaiting any responses from me as I'm not constantly available.
Customer: replied 2 years ago.
Hi George, yes I know that and that part is fine. I'm concerned about the right hand knob where it has to be set to max when using the fan oven. Everything just seems to burn even though I have the temperature set correctly.
Thank you
Expert:  George-Allsorts replied 2 years ago.

Hello again Carol,

I think on this model it is just the left knob that is to be used by turning it to the required temperature.. Try it...

Do not set the right hand control.. This is just for the Grill temperature I think