How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dales-Electronic Your Own Question
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1466
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
Type Your Appliance Question Here...
Dales-Electronic is online now

I have an AEG fridge/freezer Model; SANTO N 7 18 40-41 Type

Customer Question

I have an AEG fridge/freezer Model; SANTO N 7 18 40-41
Type B 25717
During my 2 months absence (ill health) it was defrosted and cleaned by a friend.
Now I cannot get the top fridge to cool (electric light is on) although the bottom freezer is cooling. (It has its own thermo setting).
There is what seems to be a thermostat control on the wall with a snowflake symbol and numbers 5 to 30. I have tried several settings but it will not cool.
I'd appreciate any help you can offer. Many thanks. David
Submitted: 2 years ago.
Category: Appliance
Expert:  Dales-Electronic replied 2 years ago.
Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries ~ can you kindly give me the product code for this appliance and I will have a look at the specs and come back to you.
Customer: replied 2 years ago.

Serial No. 604 000 10 is all I have. No paperwork regretfully.

Expert:  Dales-Electronic replied 2 years ago.
OK neither of the numbers you have given me are listed on the AEG website, I need what is called the product code or pnc which will be on the rating plate, it is 9 or 11 figures long and likely will start with a 6 or a 9.