How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask George-Allsorts Your Own Question
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
Type Your Appliance Question Here...
George-Allsorts is online now

Just had a hob fitted , by whirlpool , hob 433/s It

This answer was rated:

Just had a hob fitted , for ikea by whirlpool , hob 433/s
It seem to work fine except that the heat indicator light has been on for hours and the hob is cold
Is this a dangerous fault?
Hello, my name is George..

Can you give me the full model and the product code for the appliance please.. This will be on the base of the hob and also on the label stuck to the reap of the manual

Kindly be patient whilst awaiting any responses from me as I'm not constantly available.
Customer: replied 2 years ago.
I took a picture but may not have captured the whole number
Ikea/wh type PLEVS
230v-50 Hz
Mod: 145 409 85.
Hope that's enough
Customer: replied 2 years ago.
I have the full number now
854146415000 140544014623
Thank you Anna, I will be back shortly

Hello Anna,

If the hob heat indicator/s are still lit, and the relative hob area is not hot/warm, then you need to ring the supplier or the Whirlpool Service Center to have the hob repaired...

The fault is not a dangerous fault but prevents you knowing if the hob is actually hot or not, and therefore is not ideal.

Is the hob under warranty?

Please rate the assistance given & feel free to ask further advice about this if you need to

George-Allsorts and other Appliance Specialists are ready to help you