How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1010
Experience:  Worked on appliances for more than 15 years
Type Your Appliance Question Here...
KevinWhiteJA is online now

Whirlpool dishwasher won't work

Customer Question

Whirlpool dishwasher won't work
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.
Hi, welcome to Just answer... please tell me its complete model number and how old is it ? Also please elaborate your problem
Customer: replied 2 years ago.
ADG 7560/1. ?? 3 years old.
Dishwasher makes noises as if to start but after only a couple of mins , beeps as though cycle complete.
We have tried to get it to reprogramme itself by switching off at wall and leaving off for a couple of hours.
Expert:  KevinWhiteJA replied 2 years ago.
Thanks for that ... with the dishwasher unplugged, pull it out and clean the drain pump assembly completely...make sure the drain hose is clean and nothing is blocked anywhere.. then lay it on its back by around 45 degrees .. after this is done plug it back and then try it again... let me know how it goes
Customer: replied 2 years ago.
We will try that today and get back to you.
Thank you ūüėÄ... Fingers crossed
Customer: replied 2 years ago.
Hi Kevin, sorry to report machine is still not responding any differently after following your advice .
Customer: replied 2 years ago.
What else can we try please
Expert:  KevinWhiteJA replied 2 years ago.
Sorry I was away for few days ...thanks for trying, is it completely dead or the control is responding... what happens when you close the door ?
Customer: replied 2 years ago.
The control panel lights up.
When you close door the machine makes a noise as though it's running, but after a couple of mins emptys and beeps as though completed cycle - but hasn't .
Expert:  KevinWhiteJA replied 2 years ago.
OK, the problem is with the heating element ... with the dishwasher unplugged you can test it for continuity .. no continuity indicates a bad element that will need replacement, if it has continuity then please let me know
Customer: replied 2 years ago.
How do you do the test please
Expert:  KevinWhiteJA replied 2 years ago.
sorry, you can test it with a multimeter
Customer: replied 2 years ago.
Where do we put the multimeter to do the test?
Expert:  KevinWhiteJA replied 2 years ago.
Please check this Video ... please ensure the appliance is unplugged while performing this test