How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask George-Allsorts Your Own Question
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
Type Your Appliance Question Here...
George-Allsorts is online now

My freezer is not cold enough -ice cream has sofened in the

Customer Question

my freezer is not cold enough -ice cream has sofened in the last few days/week, but not melted. It is a hoover fridge-freezer HNC 6200 WE
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
Hello, my name is George..
Can you take out the draws in the freezer and tell me if you have any ice around the interior back panel...
Also, is the fan in the freezer working?
Kindly be patient whilst awaiting any responses from me as I'm not constantly available.