How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask George-Allsorts Your Own Question
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
Type Your Appliance Question Here...
George-Allsorts is online now

Good morning ! We have a Bosch classic 1200 express washing

This answer was rated:

Good morning ! We have a Bosch classic 1200 express washing machine . For the first time we have selected to program pressed start and all the lights come on . Then nothing happens :(((( we can hear a click and again the program does not start can you help please ???
Hello, my name is George..

Can you please give me the Enr and FD from the label inside the door... Also, can you describe exactly what happens and in what order.

Kindly be patient whilst awaiting any responses from me as I'm not constantly available.
Customer: replied 2 years ago.
FD 8612
E-Nr WAE24162UK/01
Sure George you select the program press start all the lights come on then you here a click noise say every 30 seconds but the washing program does not start ! Thanks
Thank you Stephen...

You say that you hear a click... At that point, is the door locked, or can you still open it?
Customer: replied 2 years ago.
Then when you hear the second click, is it open or locked?
Customer: replied 2 years ago.
Now on spin cycle but the drum fails to move :(
Customer: replied 2 years ago.
The cycle has now finished end button flashing and beeping!
Can you tell me if any of the sin speed leds are flashing?
Customer: replied 2 years ago.
No you just select the spin speed and the led light just lights up ! So it does light up but does not flash
Ok, so, can you tell me if, during the spin cycle, you can hear the pump running?
Customer: replied 2 years ago.
Ok Stephen... now if you restart a short wash program .. let me know; once the door locks, if the water starts to enter the appliance.
Customer: replied 2 years ago.
Good job I've not got a water leak with the speed of this service
Do excuse me for saying so Stephen, but look at the timings on the answers you are giving me..

for some reason, although I am answering you within a few minutes, you are then not replying for upto 2hrs

I am still awaiting a response to my latest question.
Customer: replied 2 years ago.
I replied yes to the door locking and water starting to fill the drum . I'm no expert on washing machines but the problem is basically the drum is failing to rotate. All the buttons are lighting up as normal

As you can see from the question stream above, the response was not forthcoming..

What you may see is that the drum is not rotating, but, when you stated

  • "press start all the lights come on then you here a click noise say every 30 seconds but the washing program does not start ! Thanks"

I needed to find out what that was, and to ensure all other operations are normal, in order to prevent you spending money on parts that you don't need.... and I need to do this to be able to give you a complete answer

The clicking you are hearing is the relay on the control panel.. The relay is clicking on and off as the drum sequences are starting and stopping.

One or more of three things are causing your motor not to turn, and they are:

1. The brushes in the motor have worn too low to allow the motor to run (Change the brushes

2. The thermal protector inside the motor has tripped (The motor will need dismantling in order to reset or change the TOC)

3. The wiring between the motor and the pcb (control board) has become faulty and needs repairing.

1 & 2 above are the most common of causes, whilst 3 is rare.

Please rate the assistance I have given you today & feel free to ask for further advice if needed

George-Allsorts and other Appliance Specialists are ready to help you