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Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
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My candy cwb814d will not open once wash gas finished

Customer Question

My candy cwb814d will not open once wash gas finished
Submitted: 2 years ago.
Category: Appliance
Expert:  Rob replied 2 years ago.
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.

Does the handle/button feel the same as normal?
Is there water still in the drum?

Customer: replied 2 years ago.

Button feels softer than normal. No water in drum

Expert:  Rob replied 2 years ago.
Hi Roger

OK, either the lock or the release mechanism has failed

You need to pull the machine out

Disconnect from the mains
Remove the lid and lean the machine back at 45 degrees
Look inside towards the door lock
You’ll see the latch sticking through the lock
Slide this across and the door will open

Check the operation of the button, wouldit move the latch across. If it does then the lock has failed and you will need to replace it

If you need a link to the part, let me know after rating. In the meantime,

Can I ask you to take a moment and rate my responses so far? Please use the smiley faces / stars, which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
This will not close your question and you can still come back to me if you need more help