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Ask George-Allsorts Your Own Question
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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Red light comes on but machine does not start ? pump prob

This answer was rated:

Red light comes on but machine does not start
? pump problem
Hello, my name is George..

Can you supply the ENR of the appliance please.. This will be etched into the upper-most part of the metal part of the door.

Kindly be patient whilst awaiting any responses from me as I'm not constantly available.
Customer: replied 2 years ago.

So Tony, you choose your program and the light changes to a single LED of your program choice... Do you then hear any sounds at all?

Customer: replied 2 years ago.
We set the program push the start button and the time set stops flashing.
Close the door and the red light shows on the floor but nothing else happens
No sounds at all
At this point Tony, the drain pump should start for a few seconds and then it should start to fill... I would therefore assume a problem with either the pump or with the Aquastop
George-Allsorts and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.
So where do we go from here??
First, drain any water from the appliance by using cups and towels; locate the drain pump on your appliance.. you can get access to it from behind the kick-panel under the door...

remove the pump to check for blockages stopping the pump rotating.. Whilst there, ensure that the pump is actually in good order by using a multimeter on i, or by removing it for a live test (NOT CONDONED).

If the pump is ok, check that it is acually getting a supply. If it is not getting a supply then suspect the PCB. If it is getting a supply, suspect the Aquastop and test to see if the aquastop is getting any power.

Please rate the assistance given by me today & then feel welcome to ask further questions relating to this issue; I will assist if I can.
Customer: replied 2 years ago.
Seems pump was blocked as working OK now