How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dales-Electronic Your Own Question
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1495
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
Type Your Appliance Question Here...
Dales-Electronic is online now

Can't remove filter on RSH7ZNRS. Have tried turning to left

This answer was rated:

Can't remove filter on RSH7ZNRS. Have tried turning to left and pushing upwards and turning to left but no movement. Do not want to damage by applying xs force.

Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries - can you clarify a point please, according to the service manual this fridge/freezer is fittet with an external filter, can you confirm that this is actually the case? ~~ if however it is the internal filter as I expect then I have attached a link to the user handbook, if you go to page 28 it shows how to remove the internal filter ~~


Would you now kindly rate the information supplied by using the smiley faces below, once done all further questions are free of charge.

Dales-Electronic and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.
It is an internal filter.
I am trying to remove the old filter by turning it anti-clockwise but it is not moving . I have also tried pressing upwards whilst trying to turn it anti-clockwise but to no avail. The filter appears to have been fitted correctly, with the marks lined up.
I do not want to force it and damage the housing.
Assuming you have switched the water off, you should be able to just turn it through 90 degress anti clockwise and it should then be removable. There is no need to push it upwards when taking it out only when putting the new one back in.
Customer: replied 2 years ago.
Have turned off the water but filter cartridge will not turn at all.
Any further advice please?