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Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
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We have a new dish washer. Neff S5943X2GB. The power is on

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We have a new dish washer. Neff S5943X2GB. The power is on but it is not taking on water. The pipe is not bent and there is water in the connection. There is a a plastic box thing attached to the filler hose. Would this be any thing to do with it? Or is it something completely UN related? Thanks
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.
Can you tell me the model number and when and where this was purchased?
When you start a new cycle, do you hear the drain pump run?
Customer: replied 2 years ago.
The dishwasher is a Neff S5943X2GB. The lights come on it clicks and hums but I can't here the pump. I puchsed it on eBay.
HiOK, if absolutely nothing runs, when you open the door, are any of the lamps flashing?Was this new or second hand?ThanksRob
Rob and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.
Was second hand. No lights are flashing
This may not be good news, sorry
Put the waste hose into a bucket on top of the machine
Cancel any existing cycle.
Pour water into the machine so its above the filters.
Start any new cycle. Does the drain pump run and put some water into the bucket?
Customer: replied 2 years ago.
Thanks Rob. That worked. It must have been an airlock. Rachael
Great news
Thanks for letting me know