How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rob Your Own Question
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
Type Your Appliance Question Here...
Rob is online now

I have a brand new Beko DW 686 dishwasher that won't start

Customer Question

I have a brand new Beko DW 686 dishwasher that won't start a cycle. I've gone through the problem solving in the handbook & everything that should have been done has been done. When I try & start a cycle I can hear something running but no water seems to go through to the machine. Regardless of whatever programme I select this occurs & after acouple of minutes it beeps & the small screen says end. I can see someone experienced a similar problem a while ago, so is this a known problem with the DW686?
Submitted: 2 years ago.
Category: Appliance
Expert:  Daniel replied 2 years ago.
When you try and start a cycle is the drain pump running all the time?
If the pump stops do you hear a slight humming noise from the bottom?
Customer: replied 2 years ago.
Thanks for the response. A good look around showed a slight kink in the water inlet pipe. Straightened it, now working.
Expert:  Daniel replied 2 years ago.
No worries glad to hear you sorted it and thanks for letting me know how it went.