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Ask George-Allsorts Your Own Question
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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I have a Neff U1722S0GB/03 which has a cooling fan running

Customer Question

I have a Neff U1722S0GB/03 which has a cooling fan running permanently. I also doesn't cook properly as food remains undercooked. Can you advise please?
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
Hello, my name is George..

The problem you are having could be a result of many a thing...

Has there been anything like an element blowing of late?

What setting do you usually use the oven on?

Kindly be patient whilst awaiting any responses from me as I'm not constantly available.
Customer: replied 2 years ago.

There is no sign of an element blowing. Sometimes it works ok and other times it doesn't. The one constant is that the fan is on permanently. I normally cook at about 170 or 180 deg.

Expert:  George-Allsorts replied 2 years ago.
Hi Sean,

Can you tell me:
1. Is the oven hot inside?
2. Is the heat coming from the rear panel as well as the base panel?
3. When you mention the cooling fan, are you referring to the fan at the rear of the oven, or that above the oven?

Customer: replied 2 years ago.

1. Yes the oven is hot inside.

2.The heat is coming from the rear and base panels.

3. The fan is the one above the oven and is on all the time whether the oven has been on or not.

Expert:  George-Allsorts replied 2 years ago.
Hi Sean, my assumption is that there are two problems with the appliance... It seams that your thermstat is not working correctly and it also seams that you have an issue with the thermal switch for the cooling fan.