How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dales-Electronic Your Own Question
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1466
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
Type Your Appliance Question Here...
Dales-Electronic is online now

I got hotpoint stf187wg fridge is not getting cold but lower

Customer Question

i got hotpoint stf187wg fridge is not getting cold but lower freeze is fine could you give bit direction to try solve problem thank you
Submitted: 2 years ago.
Category: Appliance
Expert:  Dales-Electronic replied 2 years ago.
Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries - it sounds like the evaporator has frozen up together with the vent tubes to the fridge, defrost it and see if that rectifies the problem ~ you will need to lay down some towels and leave the door open for at least 24 hours in a warm place.