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Ask Rob Your Own Question
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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We have a DVD Recorder no.

Customer Question

We have a DVD Recorder no. DMR-EZ47VEB and have had excellent use of it over the past 7 years. The problems we are experiencing are: when switched on the please wait shows for up to 2 minutes before showing Hello. So we try the dvd operation; the open/close drawer opens when pressed and then we get a "stuck"/clicking sound and at some point U61 appears on the display. At that point there is no response to the remote though the dvd drawer will close by itself. In order to stop it re-opening by itself and getting stuck there we have to turn the player off at the main wall switch. The machine has been looked at by a local independent but he says it's irrepairable. Can you help please.
Many thanks,
Margaret **********
Submitted: 2 years ago.
Category: Appliance