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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Samsung fridge freezer rsh1dbrs. front panel indicates -21/1

Customer Question

Samsung fridge freezer rsh1dbrs. front panel indicates -21/1 degree, inside the fridge freezer is warm, compressor is running although fairly cool, no ice build up inside the plastic covers , fans working. any ideas?
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi, I am Tech Michael a specialist expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.If you are new to the site, this is briefly how it works:1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.2. I will give you the best possible Answer for your problem without the ability of actually being present with you.The better you describe the problem, the quicker I can help ;-)3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)I am only credited for my time and expertise if you rate kindly.How old is your Fridge/Freezer?And may I have the Full model # ***** your fridge so I can help you correctly? Thank youTech Michael
Customer: replied 2 years ago.
Samsung American type ridge freezer. bought in 2009. Model number RSH1DBRS.
Expert:  Michael replied 2 years ago.
Thank you for that info,I need you to remove the lower rear cover behind the fridge to check the compressor so I knwo if it is running or just the fan back there?The compressor is round and likely black and shoudl be very warm, if its not please let me know on that as well.ThanksTech Michael
Customer: replied 2 years ago.
the compressor is currently not running neither is the cooling fan.
Expert:  Michael replied 2 years ago.
Thank you for that.This is going to be the main control board more than likely on this one that has the problem.If you cant get the compressor to start by unplugging the unit for 10 full minutes then back in and reset the controls to normal, Then you will need a new control board located at the rear of the unit as well.That board is easy to change with just a few wiring clips to it, no soldering ;-)The best place to get that board is: espares: Phone: 0844 9777 888 .Its best to call them to get up to date pricing ans availability for this one.Once you have the board, I will help you fit it if you need me, but this one comes with easy instructions;-)In any case, I will stick with you until this is complete.Please rate my service thus far.EXCELLENT (5 Stars) would be greatly appreciated.There is NO cost to rate Kindly;-)Also it is the only way I am credited for my time and expertise with you..Then you can reach me by simply replying to this message anytime.Thank you and have a nice day!Tech Michael