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adamd-mod, Just Answer Moderator
Category: Appliance
Satisfied Customers: 9
Experience:  Just Answer Moderator
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I have a Samsung fridge freezer. Every 3 or 4 weeks the top

Customer Question

I have a Samsung fridge freezer. Every 3 or 4 weeks the top fridge part gets warm whilst the bottom freezer is cold. To get it working again I remove the two plastic panels inside the back of the freezer and expose the finned heat exchanger which is solid with ice. Once this has melted away the unit works normally for another few weeks. The compressor is working, the fan inside the freezer is working and the heater in the plastic dish in the back is working (defrost heater?).
Any ideas?
Submitted: 2 years ago.
Category: Appliance
Expert:  Dales-Electronic replied 2 years ago.
Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to your queries - could you give me the full model number please it will start with either an R or S and end /xeu
Customer: replied 2 years ago.
Samsung Fridge Freezer model RL34LCSW
Customer: replied 2 years ago.
Any progress?
Expert:  adamd-mod replied 2 years ago.
Hello there,
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Please note, I am just a moderator for this category, I can only try and find experts to help, I can't answer the question itself.
Thank you!
Customer: replied 2 years ago.
I was hoping for a reply sooner rather than later. Would you refund the £27 to my paypal account please?