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George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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I bought a vax steam cleaner back in november and tne power

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Hi, i bought a vax steam cleaner back in november and tne power cable lead has come away from the main body of the unit exsposing the inner cables..i have phoned VAX and they say this is not covered by the 2 year guarentee. I am also not covered by the manufactors 30 day guarentee what can i do..
Can you provide me with the model and serial number of the appliance please Linda regards
Customer: replied 2 years ago.
Vax s86-sf-cc steam fresh combi classic
Customer: replied 2 years ago.
The sleeve and retainer that hold the cable on position should never come away from the appliance without breaking due to misuse. If the parts have come away without being broken then this is a fault. I have spoken to Vax for you... They have instructed that you do the following..."Please take a photo of the cable retainer sleeve that has come out of the vax and send it by email to (*****@******.***) together with the following reference number & name (Mohammed Ref: 01717762) Vax will deal with the issue for you from that point. Please remember to rate the assistance I have given you.
Customer: replied 2 years ago.
thank you very much.
You are very welcome Linda Please close the query
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