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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I am unable to make latte, the milk 'frother' doesn't f

Customer Question

I am unable to make latte, the milk 'frother' doesn't froth - it just makes a noise and spits! Thank you.
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi, I am Tech Michael a specialist expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.If you are new to the site, this is briefly how it works:1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.2. I will give you the best possible Answer for your problem without the ability of actually being present with you.The better you describe the problem, the quicker I can help ;-)3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)I am only credited for my time and expertise if you rate kindly.How old is your DeLonghi Coffee Maker ?Also may I have the full model #?Thank youTech Michael
Customer: replied 2 years ago.
I purchased it in September 2013.
It is a Magnificas 'bean to cup and cappuccino machine' ECAM22.110
Thank you.
Expert:  Michael replied 2 years ago.
Hi thanks, ***** ***** info. What happens most often is the frother tube became clogged. And causes this although it could be a different problem as well. But I would soak the frother nozzle in hot water and white vinegar. Use a 50 % water to 50% Vinegar solution heated to almost boiling, then place that mixture in a cup and have the nozzle soak in that for 12 hours.Try to get as much of the nozzle into the vinegar water solution as possible. That is the first step of the process, and this may cure the issue but if not, let me know and we will go the next step;-)In any case, I will stick with you until this is complete.Please rate my service thus far.EXCELLENT (5 Stars) would be greatly appreciated. Also it is the only way I am credited for my time and expertise with you.Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.Then you can reach me by simply replying to this message anytime.Thank you and have a great day!Tech Michael