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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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We have a model 851 in our church hall and it seems to have

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We have a model 851 in our church hall and it seems to have a fault in that crop and extend are shown at the same time. Can I reset this?
Hi, I am Tech Michael a specialist expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.If you are new to the site, this is briefly how it works:1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.2. I will give you the best possible Answer for your problem without the ability of actually being present with you.The better you describe the problem, the quicker I can help ;-)3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)I am only credited for my time and expertise if you rate kindly.How old is your Danfoss 851?Is it functioning at this time or stuck in the error mode?Thank youTech Michael
Customer: replied 2 years ago.
Timer is 4/5 years old and is functioning error code is present
Thank you for that information.This could be a problem with the Thermostat, but it could also just be electronically glitched. To figure out if that's the case, please remove all power from this one,(turn off power if your is wired in, and then remove the batteries. Next, replace the batteries in the wrong direction (wrong polarity) and let it sit that way fro 2 full minutes.Then remove the batteries and replace them with ONLY Brand new Duracell batteries.And reapply power. Let me know f that solves the problem? Or if it continues to do the same thing? In any case, I will stick with you until this is complete.Please rate my service thus far.EXCELLENT (5 Stars) would be greatly appreciated. Also it is the only way I am credited for my time and expertise with you.Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.Then you can reach me by simply replying to this message anytime.Thank you and have a great day!Tech Michael
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