How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Your Own Question
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
Type Your Appliance Question Here...
Michael is online now

The timer cuts out on the microwave of my 4 year old Series

This answer was rated:

The timer cuts out on the microwave of my 4 year old Series 5 Compact Oven Multifunction about 3 seconds after I have pressed the start button.. Any ideas why?
Hi Im sorry to hear that.How old is your microwave?Also may I have the full model # ***** I can help you effectively?thank youTech Michael
Customer: replied 2 years ago.
The kitchen /combi oven was installed in December 2011. Model no. C67M70N0GB
Hi thanks I will be with you in a few mins ...Thanks for your patience.
Customer: replied 2 years ago.
Continue as we are for the time being.
Customer: replied 2 years ago.
Are you any further forward?
Hi, sorry for the delay.How long will it run when you set it?Also does it heat now or sound any different when its running/ And does it cut out at the same time each time or is it different each time?Thank youtech Michael
Customer: replied 2 years ago.
It counts down for 3 seconds and then cuts out on all settings
Thanks,What exactly happens when it cuts out and how can you restart it? And does it sound different when it runs?or the same?thankstech Mike
SO are you saying also that no matter how much time you have on it it runs only for 3 secs?
Customer: replied 2 years ago.
Yes! It's as though the stop button has been pressed and I then have to reset everything- wattage, time and press the start button again. It again stops after 2-3 seconds.
Customer: replied 2 years ago.
It would appear that we aren't making any progress. It isn't a case of pressing a few reset buttons and I am going to have to call in Neff to carry out repairs or purchase a new oven. Do you agree?
Customer: replied 2 years ago.
Are you any further forward with my problem.
Hi I am sorry for the delay,In this case the magnetron or the diode had failed and is overheating internally so the timer will cut it off like this.If you are handy I can help you source the part and replace it. But this is really a task for an experienced technician as microwave ovens can retain a lethal charge even when unplugged!I can keep you safe if you would like ti make this part replacement.Please let me know.In any case, I will stick with you until this is complete.Please rate my service thus far.Also it is the only way I am credited for my time and expertise with you.Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.Then you can reach me by simply replying to this message anytime.Thank youSincerelyTech Michael
Michael and other Appliance Specialists are ready to help you