How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26075
Experience:  Technician with over 30 years of experience.
11418111
Type Your Appliance Question Here...
Kelly is online now

I have a Panasonic nr-b54x1 and in the last day it lets

Customer Question

Hi I have a Panasonic nr-b54x1 and in the last day it lets me press the button to select Ice but it doesn't move off the water dispense icon it beeps but it doesn't change? Any ideas
Submitted: 2 years ago.
Category: Appliance
Expert:  Kelly replied 2 years ago.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks! The electronics are probably just in need of a reset. Unplug the refrigerator for 20 minutes and then plug it back in. It will likely restore operation. Let me know what happens, please. Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help! Please remember to rate before you leave, using the stars at the top of the page. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!
Customer: replied 2 years ago.
I've turned it off and left it 20 mins the ice icon will still not select?
Expert:  Kelly replied 2 years ago.
Are you hearing a beep when the button is pressed? Do the other buttons respond?
Customer: replied 2 years ago.
Yes when I press the button for it to function it beeps to select the first one which is water then I press it again for ice, it beeps but doesn't go off water
Expert:  Kelly replied 2 years ago.
Do you see Lock displayed on the panel?
Customer: replied 2 years ago.
On the freezer panel or main panel?
Expert:  Kelly replied 2 years ago.
Either panel.
Customer: replied 2 years ago.
I'm not seeing any lock displayed anywhere
Customer: replied 2 years ago.
No
Expert:  Kelly replied 2 years ago.
See the attached page and see if you can toggle the lock function on and off, please.
Customer: replied 2 years ago.
No I've held it in and for 3 6 and 9 seconds still won't select the other icon
Expert:  Kelly replied 2 years ago.
Does it ever lock the panel, displaying lock on the display?
Customer: replied 2 years ago.
No I've never seen the lock in it
Expert:  Kelly replied 2 years ago.
Okay, so the electronic control is failing. I suspect it is the main controller below that has troubles. CLICK HERE
Customer: replied 2 years ago.
£330 for a button
Customer: replied 2 years ago.
??
Expert:  Kelly replied 2 years ago.
It is the entire control that controls the functions of the dispenser, the "brain" of the control system.
Customer: replied 2 years ago.
Is this a common fault? There has been no signs of anything previously
Expert:  Kelly replied 2 years ago.
The electronics are the most common failure in any appliance.