How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Daniel Your Own Question
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17290
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Type Your Appliance Question Here...
Daniel is online now

Michael, I have error code 14 and check water indicator.

This answer was rated:

Hi Michael, I have error code 14 and check water indicator. Have pulled machine out but cannot see anything on side allowing access to tank.
Hi Can you post the model number please. If you open the door the details is etched into the door frame on the top left corner as you open it and starts E-nr Also when you set it going does it start to fill with water before the error code comes up? Regards
Customer: replied 1 year ago.
Hi Daniel,
It's SMS40C12GB/18 and yes it does start to fill with water before displaying codes. The water drains away.
Customer: replied 1 year ago.
Just over a year ago I had a problem with E14 code. The machine was then still under guararantee and Bosch engineer replaced a failed reed switch.
Thanks for that. For this fault nearly always its down to a faulty flow sensor (reed switch) This is a small circuit board that sits in the plastic filling tank and picks up the flow of water as it passes through it and tells the circuit board once enough water has passed through. So if ths fails you get this fault were it starts to fill then error codes out and drain any water away. For this you need to remove the top panel and the left hand side panel.There you will see the big plastic filling tank.Towards the bottom of this you will see the flow sensor in there. You need to replace it and that should get it running again from there. Regards
Customer: replied 1 year ago.
Hi Daniel, think I will need someone to help me dismantle side and top panels of appliance. Man time would I be able to source a new flow sensor from E spares? Sarah.
You can get it from Espares or direct from Bosch themsleves. Its cheaper from Bosch. Click here for the part from Bosch
Daniel and other Appliance Specialists are ready to help you