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Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1466
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
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I have a Samsung WF7604NAW washing machine. I keep getting

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I have a Samsung WF7604NAW washing machine.
I keep getting "UE" Error. I know it is an unbalanced load error.
I have tried all the user manual remedies.
Distribute the load more evenly,etc etc.
It still happens every wash.
Have you any other ideas?
Mr Gilbert

Hi my name Ian - firstly put the appliance on a spin without clothes in it and tell me if you still get the UE error?

Customer: replied 1 year ago.
just put on spin cycle with no clothes in and it has failed on UE Error?
Customer: replied 1 year ago.
sorry for the delay

OK the next thing to do is to check if the carbon brushes fitted to the motor are worn down and then come back to me. There should be at least 20mm of carbon sticking out of the brush holder.

Customer: replied 1 year ago.
I am at work now until 22.00 so will check tomorrow.

No problems Ronald, I'm on here tomorrow too.

Customer: replied 1 year ago.
Hi Ian,
just to let you know that I have replaced the brushes and the washer is working Ok.
Thanks again for your help.

A pleasure ~ would you now kindly rate the information given by selecting from the star rating system at the top of the page, once done you can come back to me if needed for further advice. Thank you for using JA and have a good day - Ian

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