How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rob Your Own Question
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
Type Your Appliance Question Here...
Rob is online now

I have a NEFF gas hob and following a recent clean by a

Customer Question

I have a NEFF gas hob and following a recent clean by a third party cleaner the grill bars that sit on the top of the gas rings has not been sitting properly on top of the rings and two of the gas rings do not ignite (or rarely ignite).
Any idea what we need to do to fix it?
Submitted: 1 year ago.
Category: Appliance
Expert:  George-Allsorts replied 1 year ago.

Hello Karen, my name is George,

Can you tell me the appliance Enr number?.. This will be on a label underneath the hob..

If possible, send me an image of the appliance and a close-up one of the burners that wont light.. You can do this using the Paperclip feature above the text box.

Can you also tell me which 3rd party cleaner you used?