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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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My Daewoo american fridge freezer chilled water dispenser

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My Daewoo american fridge freezer chilled water dispenser just stopped working. I then noticed the milk in the fridge had frozen so wondered if the water in the dispenser had frozen as well. That was over six hours ago and the fridge is now not too cold. Can you help please?

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

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In this case you may very well be correct.

Can you check something for me?

Please open the freezer, is there any heavy frost on the rear wall inside the freezer?

Also may I have the full model # ***** your fridge?

Thank you

Tech Michael

Customer: replied 1 year ago.
I know this sounds stupid but i cant find the model no but the filter i use is DW2042FR-09 does taht help and there isn't heavy frost on the rear wall of the freezer

Hi look inside the fridge on the walls, let me know if it there usually its on either right or left wall inside;-)

Customer: replied 1 year ago.
Found it FRN Y22D2V


Next step to determine if this problem is a defrost issue which is pretty likely or there may be a bad part you first need to defrost the fridge.freezer for 24 hours with the unit unplugged and the doors open.

Make sure to place a towel on the floor inside both the freezer and fridge sections to catch any melting ice coming from behind the rear wall inside.

Once that's done, you can plug it back in and then try the dispenser, let me know what happens, this may very fix the issue. If not please reply to me for further instructions, we will get it working for sure ;-)

In any case, I will stick with you until this is complete.

Please rate my service kindly.

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Thank you


Tech Michael

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Customer: replied 1 year ago.
Ok I will unplug it and leave it for 24 hours and see what happens then , thanks

Sounds great, I will be here then for you ;-)

Tech Mike