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carlday1, Home Appliance Technician
Category: Appliance
Satisfied Customers: 381
Experience:  I have 5 years experience in repairing and maintaining small domestic appliances.
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My mobile is frozen in the start up mode, it just shows the

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my mobile is frozen in the start up mode, it just shows the word Samsung but does not move on. I am afraid of losing all my contents , contacts ,pictures,ect can you advise


Thank you for using Just Answer my name is ***** ***** I will help with your question. Could you let me know the model of your phone? Are you able to remove the battery on your phone or is it built into the phone?

Customer: replied 1 year ago.
Samsung galaxy a5 no you cannot remove battery.


The first thing I would try is a soft reset this way your contacts and photos should be safe.

Press and hold the Power button and the Volume button

down simultaneously for more than 7 seconds to restart it.

Customer: replied 1 year ago.
thanks that worked a treat


I am pleased that worked for you.


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