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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I have a Hotpoint WMUD 942 Ultima which when rinsing no

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I have a Hotpoint WMUD 942 Ultima which when rinsing no longer takes fabric softener.The the water comes on for rinsing it goes in powder drawer but not fabric softener compartment

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

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The problem is a clogged or bad solenoid(electrically operated valve in the fabric dispenser compartment.

I would pour hot water in to that compartment, not boiling, but very hot water and repeat that a few times.

Let me knwo if that cures the issue so the fabric softener flows again.

If not, then you will need a new inlet solenoid. Its very easy to replace but you need to remove the top of the washer to replace that part.

I will help you anyway.

The best place to get that fabric softener solenoid (valve) is:

I would call them for this part because there are so many different ones out there and also ransom spares does Not list all the parts they carry on their website ;-)

Please call them: 0844(###) ###-####

If the hot water doesn't do the trick.

In any case, I will stick with you until this is complete.

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Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

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Thank you


Tech Michael

Customer: replied 1 year ago.
Thankyou Michael I'll try soon as I have machine on at present.Will rate shortly

Your very welcome, and Thank you as well ;-)

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