How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Plumberpro Your Own Question
Plumberpro, Home Appliance Technician
Category: Appliance
Satisfied Customers: 634
Experience:  Heating and hot water heating appliances experienced
Type Your Appliance Question Here...
Plumberpro is online now

The flame icon has gone from my vanilla the boiler display

This answer was rated:

Good morning!
The flame icon has gone from my vanilla the boiler display panel so no hot water! Can I fix this?
Customer: replied 1 year ago.
The flame icon has gone from the boiler display panel, so no hot water. This has happened before but cam back by turning off and the plug socket and back on again. Now nothing is happening at all. Thanks

Hi, is it a pressurised boiler? If so ,is the pressure above 1 bar?

Customer: replied 1 year ago.
but the pressure is at 0.5 bar

Hi , it should be above 1 bar. Can you top it up ? Then reset the boiler. Top it up to around 1.2

Customer: replied 1 year ago.
Hi, I have topped up to 1.5 and turned off at the mains plug and back on again, but still no hot water. Is there a certain routine to follow to reset the boiler?
Thanks, Tom

Depends on the model. Is there a button with a flame symbol or dedicated reset but to ?

Customer: replied 1 year ago.
There is but nothing happens when I press the flame button....

The pump might need bleeding. What is the boiler model?is it a combi ?

Plumberpro and other Appliance Specialists are ready to help you