How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Your Own Question
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
Type Your Appliance Question Here...
Michael is online now

I have a didgihome 42 inch led tv, the picture has gone, but

Customer Question

I have a didgihome 42 inch led tv, the picture has gone, but if I keep switching it of & on
it works for a few minutes then goes of,the sound stays on & the radio works,Help !!!
Submitted: 1 year ago.
Category: Appliance
Customer: replied 1 year ago.
take your time,why don't you ?
Expert:  Michael replied 1 year ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem

, the quicker I can help ;-)

May I have the full model # of your TV?

Also its approximate age?

Thank you

Tech Michael

Customer: replied 1 year ago.
Didgitech,about 13 months old
Customer: replied 1 year ago.
Also,I have had to go off to work,so not at home by telly,simply is it kaput ??
Expert:  Michael replied 1 year ago.

Hi this could be repaired but it will need to be checked by a technician as the problem could one of many things.

The best thing to do with this set since it is so new, is take it to Best Buy, they will service it and call you when its ready.

The only bad thing is it can take up to two weeks,

But...they are honest and fair priced and also they do very high quality work;-)

It is worth he cost of repair on this one,

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you


Tech Michael

Customer: replied 1 year ago.
Not happy,waited to long for reply,advice was poor,best by are very poorly rated, I read the reviews, how do I reclaim my £20?