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JamesI, Handyman
Category: Appliance
Satisfied Customers: 2086
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
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We have a smeg fridge freezer (60cm A rated Fridge) that

Customer Question

Hello. We have a smeg fridge freezer (60cm A rated Fridge) that seems to be far too cold, and the control which goes from 1 to 7 or something seems to make no difference, even when we set it to the lowest setting of 1. Furthermore, the back walls of the inside of the fridge are icing over, which they should not. The rubber insulation on the doors is looking worn and cracked, if that is relevant, but what can be done about that. The fridge is 11 years old.
Submitted: 1 year ago.
Category: Appliance
Expert:  JamesI replied 1 year ago.

Good afternoon, this sounds like a failed thermostat.

My suggestion would be first check the deep-freeze \ super cool isnt switched on, as this would override the temp setting.

With regard to the door seal a poor seal would be reason for a build up of moisture in the fridge (leading to ice on the back), and potentially the fridge not getting as cold as it should, since your issue is it getting to cold this would suggest a problem with the thermostat

The door seal is easy enough to change, but I wouldnt be included to do it until the thermostat is fixed, a replacement thermostat is around £40, plus £30 labour, the door seal would be around £20 and could be done by yourself.

If you would like me to recommend someone to come out and repair the thermostat please provide me with your post code, should you need anything clarified please do get in touch.


Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
I would like to arrange for someone to come out to SL4 6ET to replace the thermostat as you suggest. Andrew
Expert:  JamesI replied 1 year ago.

I would recommend you use an approved Smeg service engineer, your nearest service firm is Excel Services and they are 15 miles from you. The engineer can be contacted directly on*********** the second nearest is IRM Services and they can be contacted on

Should you find the authorised repair centres to extensive you could try a local firm called DJ Domestic Appliance Service & Repairs and they can be contacted on 07907 847467 or 07938 818935.

Should you need anything clarified please let me know.

Expert:  JamesI replied 1 year ago.

Hello I am just following up from last week, do you still require assistance, if the above suggestion has resolved your issue I would appreciate if you could rate the service received.

Many thanks


Expert:  JamesI replied 1 year ago.

Good morning sorry for the delay in responding, do you still require assistance?