How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Your Own Question
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
Type Your Appliance Question Here...
Michael is online now

Dishwasher will not start working, only lights up the tap

Customer Question

dishwasher will not start working, only lights up the tap and star on the control panel
hope you can help,
thankyou jane
Submitted: 1 year ago.
Category: Appliance
Expert:  Michael replied 1 year ago.

Hi Jane, May I have the Full model # of your dishwasher?

Also how old it is approximately?

Thank you

Tech Michael

Customer: replied 1 year ago.
Hi approx. 5years, s51t69x1gb/18
Expert:  Michael replied 1 year ago.

Hi Jane, Thanks for that information.

Can you try one ting for me?

Please turn off power to your dishwasher at the mains so it has no power and the lights are out on the dishwasher.

Wait 30 full minutes, then turn the main for the dishwasher back on and let me knwo if that changed anything or if the error condition is gone now?

It probably wont help but it tells me a lot as to what is wrong with your dishwasher.

Thank you Jane

Tech Michael

Thank you

Tech Michael

Customer: replied 1 year ago.
sadly no change
regards jane
Expert:  Michael replied 1 year ago.

Thanks Jane sorry for the delay I was out of the office.

In this case your dishwasher needs a new main control board.

Its easy to replace and I will help you for that, no soldering required. Just a couple of plug in wires;-)

The best place to get that is:

I would just call them to check on price and to be sure they send you the correct one;-)

Pleas call espares: 0844 9777 888

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great Sunday Jane!


Tech Michael