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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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We returned from hol Fri to find the house electrics tripped

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We returned from hol Fri to find the house electrics tripped on RCD and hence freezer defrosted. On resetting there seems to be an intermittent fault on freezer, It would not chill immediately then eventually did only to loose it's chill again and go into alarm. It has since chilled to -18 again but we have no confidence in it.
Is it repairable and could it have tripped the RCD?

Hi, I am sorry to hear that.

Its possible it may have a failed defrost component but we wont be able to tell that for sure until you do this.

I will stay with you as this could take a couple of weeks to be sure.

Im sure it was the RCD that caused this, but that could have been caused by many things not related to your freezer, storms, power line work etc;-)

Its not likely the Freezer caused the trip.

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great weekend!


Tech Michael

Also may I have the full model # of your freezer and its approximate age so I can check on a couple of things for you?


Tech Michael

Michael and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
Siemens KG30U625GB free-standing fridge-freezer, 10 years old.