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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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The infuser carrier on my de Longhi Prima Donna is jammed in

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The infuser carrier on my de Longhi Prima Donna is jammed in a position where it is not allowing the infuser to catch the ground coffee. Are you able to help??

Hi here is a long link to a video showing how to un jam your infuser:

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great week!


Tech Michael

Customer: replied 1 year ago.
Hi Michael, it's not the infuser I have a problem with, it's the carrier that it clips in to. Can I send you a photo which may explain more?? Thanks

Hi yes you can send pics here ;-)

Did the clip break?

OR the carrier itself?

Michael and other Appliance Specialists are ready to help you

Hi Lynn,

I will see who has that brew unit for you for a good price.

Hi Lynn, Please call this # it is the local supplier for your machine.

: 0844(###) ###-####

They may also sell just the part you need without needing the whole brew unit!

Let me know how it goes with them.

Thanks Lynn.

Tech Michael

Customer: replied 1 year ago.
Hi Michael, if I don't need the whole brew unit, what do I need to ask for??

Hi Lynn, Just tell them the problem, they will let you know what you can buy short of having to replace the entire brew unit. i looked at it online and it looks like they do sell these parts seperatly, at least they did.

Thank you

Tech Michael